Return Policy

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. Customers are responsible for return shipping fees.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We do not issue refunds. You will receive store credit or exchange.

All sale and discounted items, jewelry, and holiday merchandise DO NOT have returns nor exchanges.

You have 6 months of credit in our store. After the 6th month mark, credit will expire. Kindly make sure to make a purchase with your credit before the 6 month mark.

To start a return, you can contact us via instagram or customerservice@shoplelolai.com